Shipping and Returns Policy

At Skōp, we are committed to ensuring a smooth and efficient shopping experience. This Shipping and Returns Policy outlines how we handle shipping, delivery, and returns for purchases made through our website.

1. Shipping Policy

a. Processing Time:

• You will be notified of your processing time during purchase. At pre-sale, our shipping and processing is communicated to the best of our knowledge but there can be variation.
• Processing times may be extended during holidays or high-demand periods.

b. Shipping Costs and Installation:

• Shipping costs are calculated at checkout based on your location and chosen shipping method.
• We recommend white glove delivery as to ensure proper installation and setup. This option can be selected at set up.

c. Delivery Time:

• Estimated delivery times vary by location and shipping method

d. Tracking Information:

• Once your order is shipped, you will receive an email with tracking information to monitor your shipment’s progress.

2. Return Policy

a. Eligibility for Returns:

• Items must be returned within 14 days of receipt.
• To be eligible for a return, items must be free from damage

b. How to Initiate a Return:

1. Contact our customer service team at hello@skopmove.com to request a Return Authorization (RA) number.
2. Provide your order number and reason for the return.

d. Return Shipping Costs:

• Customers are responsible for return shipping costs unless the item was defective or incorrect.

e. Refunds:

• Shipping fees are non-refundable unless the return is due to an error on our part.

3. Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us within 7 days of delivery.
2. Provide photos of the damaged item and packaging.
3. We will arrange for a replacement, refund, or repair at no additional cost to you.

4. Contact Us

For questions about our Shipping andReturns Policy, please contact us at:

hello@skopmove.com

Thank you for shopping with Skōp!